Complaint Handling Mechanism
At The Trendy Shelf, customer satisfaction is our priority. We are committed to addressing any concerns or complaints in a fair, transparent, and timely manner.
How to Contact Us
If you have any complaints or issues regarding your order, you can reach out to us through:
- Email: shopwithus685@gmail.com
- Phone/WhatsApp: 03180437515
Our customer support team is available to assist you and ensure your concerns are properly addressed.
Resolution Process
Once a complaint is received:
- We review the issue and may request additional details (e.g., order number, images).
- Our team investigates the matter.
- A suitable solution is provided, which may include:
- Replacement of the product
- Refund (if applicable)
- Store credit or an alternative solution.
- We aim to resolve all issues within 3–5 working days, depending on the nature of the complaint.
