Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopwithus685@gmail.com. Please note that returns will need to be sent to the following address: # 1-C1 Township 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopwithus685@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopwithus685@gmail.com.

Items purchased from our online store can be sent back for exchange within 7 days.
The Trendy Shelf allows its customers to exchange the purchased items, subject to conditions. The exchange of items will be allowed if:

• The customer has submitted a request for exchange (via email, phone call, SMS, or WhatsApp) within a week of receipt of the purchased item;
• The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
• The item is in its original packaging, and the price tag is intact.
• The original invoice of the item he/she wishes to exchange is sent along with the item.
  

Upon the acceptance of the request for exchange, the customer will be notified by our customer service.

Damage & Claims

The exchange of Damaged item(s) will be allowed if the item(s) received have any kind of manufacturing defect, shipment of the wrong item. 
Please allow one week for the processing of damage and claims.